Citizen Space - We Asked, You Said, We Did

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We Asked, You Said, We Did

Below are some of the issues we have recently consulted on and their outcomes.

Community Benefit SA Review

We asked:: Grant applicants to provide us with ideas for improving the Community Benefit SA program.
You said:: 216 people (75% of respondents) agreed that an online application form that allows saving before submitting would be an improvement.
We did:: Released an online form for use by grant applicants in the latest round of funding and more than 95% of customers successfully submitted using this method.

Public and Community Housing Survey - 2010

We asked:: A random selection of public and community housing tenants in SA gave opinions on Housing SA and housing organisations' performance.
You said:: Results will be available in late 2010, published in Customer Chat, the Community Partnerships and Growth (CPG) website, and CHO Biz.
We did:: Actions to improve services and products will be built into planning processes in 2011.

National Standards for Disability Services

We asked:: People to share their views and ideas about the current National Standards and what could be included in future National Standards
You said:: 1200 people across Australia suggested ways to improve services and outcomes for people with disability and their families or carers
We did:: University NSW is analysing feedback for a report to Community and Disability Ministers about changes and improvements

Sector Development eForum

We asked:: Non-government organisations to join an online forum to discuss ideas about community engagement
You said:: 49 NGOs signed up for the online forum and posted a range of questions
We did:: Distributed some additional materials, and learned more about how to make online forums more effective

Office for the Ageing Communications

We asked:: How effective is the communication undertaken by the Office for the Ageing, especially the quarterly newsletter?
You said:: Most respondents were happy with communication. Some suggestions for improvement were provided.
We did:: The newsletter will continue with an increased focus on stories about personal experiences and service delivery.